Returns & Exchanges
At Shop CASIO in Australia, we want you to be completely satisfied with your electronics purchase. If your new watch, calculator, or musical instrument isn't quite right, you can return it within 30 days of delivery for a full refund or exchange.
Check Eligibility
Ensure your CASIO product is in its original, unworn condition with all tags, manuals, and protective packaging intact to qualify for a return.
Submit Request
Log in to your account and navigate to the 'Order History' section to complete our online Return Merchandise Authorization (RMA) form.
Pack and Ship
Securely package your item to prevent damage during transit and attach the provided prepaid shipping label before dropping it off at any Australia Post location.
Refund Processing
Once our technicians inspect the device and confirm its condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing